Privacy policy

Privacy Policy

Last updated: March 4, 2026

CLIQ Home Smart Thermostat ("CLIQ," "we," "us," or "our") operates the website cliqforhome.com and related services, including our mobile application, smart thermostat hardware, and all associated content, features, tools, products, and services (collectively, the "Services"). CLIQ Home Smart Thermostat is a product of Walnut Technology, located at WALNUT Technology Corporation, Newton, MA. Our online store is powered by Shopify.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect the following categories of personal information depending on how you interact with the Services:

  • Contact details: your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: credit card, debit card, and financial account numbers; payment details and transaction records.
  • Account information: username, password, security questions, preferences, and settings.
  • Transaction information: items you view, add to your cart or wishlist, purchase, return, exchange, or cancel; past transaction history.
  • Communications: information you include when contacting us, such as customer support inquiries.
  • Device information: your device type, browser, operating system, network connection, IP address, and other unique identifiers.
  • Usage information: how and when you interact with or navigate the Services, including pages visited, links clicked, and features used.
  • Smart thermostat data: temperature settings, schedules, usage patterns, energy consumption data, and device diagnostics collected through the CLIQ thermostat and companion app.
  • Location information: general location data derived from your IP address or, with your consent, more precise location data from your mobile device.
  • SMS and phone number data: if you opt in to receive SMS or text message communications from us.

2. How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you: when you create an account, sign up for our email list or SMS notifications, make a purchase, contact customer support, or otherwise provide information to us.
  • Automatically: through cookies, pixels, and similar tracking technologies when you use the Services (see Section 6 below).
  • From service providers: third-party platforms that collect or process information on our behalf.
  • From marketing and advertising partners: including analytics providers and advertising networks.
  • From our smart thermostat devices: usage data, diagnostics, and environmental data transmitted from CLIQ hardware to our servers.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Provide and improve the Services: fulfill orders, process payments, manage your account, personalize your experience, and improve our products and Services.
  • Smart home functionality: deliver thermostat features including scheduling, energy optimization, remote control, and usage analytics through the CLIQ app.
  • Marketing and advertising: send promotional emails, SMS messages, or postal mail; display targeted advertisements on our Services or third-party platforms based on your activity and preferences.
  • Security and fraud prevention: detect and prevent fraudulent, illegal, or unauthorized activity; authenticate your account; and protect the safety and security of the Services.
  • Communications: respond to your inquiries, provide customer support, and send transactional notifications (order confirmations, shipping updates, etc.).
  • Analytics: understand how users interact with the Services and improve the user experience.
  • Legal compliance: comply with applicable laws, respond to legal process, and enforce our terms and policies.

4. How We Disclose Personal Information

We may disclose your personal information to the following categories of third parties:

  • Service providers: companies that perform services on our behalf, including payment processing, order fulfillment, shipping, data analytics, cloud hosting, customer support, and IT management.
  • Marketing and advertising partners: to deliver targeted advertising, measure ad performance, and provide marketing services. These partners use your information in accordance with their own privacy notices.
  • Shopify: our e-commerce platform, which processes personal information to provide and improve the Services.
  • Analytics providers: including Google Analytics, Triple Whale, Klaviyo, and Mailchimp, to understand usage patterns and improve the Services.
  • At your direction: when you consent to or request disclosure, such as through social media integrations.
  • Corporate transactions: in connection with a merger, acquisition, bankruptcy, or similar business transaction.
  • Legal obligations: to comply with applicable law, respond to legal process, or protect our rights and the safety of our users.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy.

6. Cookies, Tracking Technologies, and Third-Party Tools

We use cookies, pixels, web beacons, and similar tracking technologies to collect information about your activity on the Services. These technologies help us analyze traffic, personalize content, serve targeted advertising, and improve the user experience.

Third-party tools and services we use include:

  • Google Analytics: collects anonymized usage data including pages visited, session duration, traffic sources, and device information. Google Analytics sets cookies such as _ga and _gid. You can opt out via the Google Analytics Opt-Out Browser Add-On (https://tools.google.com/dlpage/gaoptout).
  • Triple Whale: provides e-commerce analytics and attribution tracking through pixel-based technology. Collects browsing behavior, purchase data, and advertising attribution information.
  • Klaviyo: powers our email marketing and collects on-site behavior (pages viewed, products browsed, purchase history) to personalize email communications and segment audiences. If you opt in to SMS, Klaviyo also processes your phone number and messaging preferences.
  • Mailchimp: supports email marketing campaigns and collects email engagement data (opens, clicks) and subscriber information.
  • Shopify Analytics: built-in analytics tracking provided through our e-commerce platform.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of the Services.

We honor the Global Privacy Control (GPC) signal. If you visit our website with GPC enabled, we will treat this as a request to opt out of the sale or sharing of your personal information for the device and browser you use.

7. Email and SMS Communications

When you provide your email address (for example, by signing up for our waitlist, creating an account, or making a purchase), we may use it to send you marketing and promotional communications. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email we send.

If you opt in to receive SMS or text messages from us, you consent to receive recurring automated marketing and transactional messages at the phone number you provide. Message frequency varies. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message. Consent to receive SMS is not a condition of any purchase.

8. Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children's Data

The Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Data Security and Retention

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure. We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to access: request access to the personal information we hold about you.
  • Right to delete: request that we delete your personal information.
  • Right to correct: request correction of inaccurate personal information.
  • Right to portability: receive a copy of your personal information in a portable format.
  • Right to opt out of sale or sharing: direct us not to sell or share your personal information for targeted advertising purposes.
  • Right to opt out of SMS: reply STOP to any text message.
  • Right to opt out of marketing emails: use the unsubscribe link in any marketing email.
  • Right to manage cookies: adjust your browser settings or use opt-out tools provided by our analytics partners.

To exercise your rights, contact us using the information in Section 15 below, or visit our Shopify Privacy Portal. We will not discriminate against you for exercising any of these rights.

12. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, use, and disclose; the right to delete your personal information; and the right to opt out of the sale or sharing of your personal information.

We may "sell" or "share" (as defined under CCPA/CPRA) personal information to our marketing and advertising partners, including through cookies and tracking technologies. You can opt out by visiting our website with Global Privacy Control enabled, or by contacting us directly.

13. International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States. Your personal information is collected, stored, and processed in the United States in accordance with this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date above.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

CLIQ Home Smart Thermostat

A product of

Walnut Technology
Newton, MA
Email: info@cliqforhome.com